Decisiv Services

Decisiv offers a portfolio of Services that can be acquired on a stand-alone basis or alongside of your subscription to Prevost's Decisiv Service Management: Service Provider Portal, enhancing its value.


20 Groups - "PROVIDING SOLUTIONS TO THE HEAVY TRUCK INDUSTRY"

The 20-Group program is a forum where like-size (volume) same brand dealers from different market areas meet in organized groups of 15 to 20 dealer principals. Decisiv provides monthly financial and performance composites and facilitates meetings where group members share financial statements, discuss problems affecting their industry and exchange proven ideas and best practices. It is a high impact forum where dealers can talk openly among their peers and at the same time benchmark their performance. Decisiv runs 20 Groups for both truck dealers and truckload carriers. Executive 20 Groups are available for ownership groups of 5 or more locations. If you are interested in joining a Decisiv 20-Group, please e-mail dspicer@decisiv.com, or call (804) 762-4153, ext 322.


Service Manager Training

This training course is designed for managers who have on-the-job experience but have received limited formal business management and sales training. This highly interactive training program covers four key steps:

  1. Service Managers are taught how to analyze their financial statement and evaluate service absorption, calculate unabsorbed overhead (find their Breakeven Point) and techniques to increase Effective Labor Rate.
  2. Each Service Manager receives a Fixed Ops Composite so they can learn to compare their financial performance against the best dealerships in North America.
  3. Service Managers are exposed to proven ideas from our 25 years of 20 Group experiences sharing ideas on maximizing Service Advisor productivity, controlling Policy Expenses and more.
  4. Decisiv challenges each Service Manager to set measurable goals and objectives - Decisiv will track and report on progress against these goals.

Service Advisor Training

No one in the dealership generates more gross profit and has a greater impact on customer retention, CSI or future vehicle sales. Our mission is to train the Service Advisor along with their Service Manager on customer handling skills necessary to maximize customer pay hours. They will learn highly effective and proven steps on the "road to the sale":

  1. Customer handling process - appointment, consulting, repair, after-sale delivery and after-service follow-up.
  2. How to overcome objections.
  3. How to proactively market services and much more.

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20 Groups Service Manager Training Service Adivisor Training